Last Updated: March 30, 2026

Welcome to Plantman (“we”, “us”, or “our”), operated by SUNNRISE GROVE PRIVATE LIMITED. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website www.plantman.co.in, mobile application, or place an order for live plants, pots, and gardening products.

By accessing or using our Platform, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

This Privacy Policy is governed by the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable laws of India.

1. Information We Collect

We collect the following categories of personal data:

Information you provide directly:

  • Full name, email address, phone number, delivery address, and billing address
  • Account registration details (username and password)
  • Order information, payment details (processed securely via third-party gateways), and any special delivery instructions for your plants
  • Communications you send to our customer support team

Information collected automatically:

  • IP address, device type, browser information, and operating system
  • Usage data including pages visited, time spent on the Platform, and interaction patterns
  • Cookies and similar tracking technologies

Data shared for delivery: When you place an order, we share your name, phone number, and complete delivery address with Shiprocket and its courier partners to ensure safe and timely delivery of your live plants.

We do not collect sensitive personal data unless voluntarily provided (for example, special plant care instructions related to allergies).

2. Purpose of Data Processing

We process your personal data only for the following lawful purposes:

  • Processing and fulfilling your orders, including packaging and shipping through Shiprocket
  • Sending order confirmations, dispatch notifications, and tracking links
  • Providing customer support and resolving delivery or product-related issues
  • Improving our website, personalizing plant recommendations, and enhancing user experience
  • Sending promotional offers, newsletters, and gardening tips (you can unsubscribe at any time)
  • Preventing fraud, ensuring platform security, and complying with legal obligations
  • Conducting analytics to understand customer preferences and improve our services

We adhere to the principles of purpose limitation and data minimization as required under the DPDP Act.

3. Consent

We obtain your consent through a clear and affirmative action before collecting or processing your personal data. You are informed about what data is being collected and the specific purpose for which it will be used.

You have the right to withdraw your consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.

4. Sharing and Disclosure of Data

We may share your personal data with:

  • Shiprocket and its associated courier services (such as Delhivery, Ecom Express, etc.) solely for the purpose of order fulfillment, shipping, and delivery tracking
  • Payment processing partners for secure transaction handling
  • Service providers engaged in website hosting, analytics, marketing, and customer support (under strict data processing agreements)
  • Government or law enforcement authorities when required by applicable law

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

5. Data Security

We implement reasonable security safeguards including encryption, secure servers, access controls, and regular security audits to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

While we make every effort to protect your information, no method of transmission over the internet or electronic storage is 100% secure. In the event of a significant data breach, we will notify you and the Data Protection Board of India as required under the DPDP Act.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Once the purpose is fulfilled, we will securely delete or anonymize your data.

Order-related records may be retained longer for accounting, legal, or dispute resolution purposes.

7. Your Rights under DPDP Act

As a Data Principal, you have the following rights:

  • Right to access and obtain a copy of your personal data
  • Right to correction or erasure of inaccurate or unnecessary data
  • Right to withdraw consent
  • Right to nominate another person to exercise your rights in case of your death or incapacity
  • Right to grievance redressal

To exercise any of these rights, please email us at the contact details given below. We will respond within the timelines prescribed by law.

8. Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

9. Children’s Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without valid parental consent, we will take steps to delete such data.

10. Third-Party Links

Our website may contain links to external sites, including Shiprocket tracking pages. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies before providing any information.

11. Grievance Redressal

We have appointed a Grievance Officer to address any concerns regarding your personal data:

Grievance Officer Plantman (SUNNRISE GROVE PRIVATE LIMITED) Email: info@plantman.co.in

We aim to acknowledge your grievance within 48 hours and resolve it within 30 days or as per the timelines prescribed under the DPDP Act. You also have the right to approach the Data Protection Board of India for any unresolved complaints.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on www.plantman.co.in with the updated “Last Updated” date. Your continued use of the Platform after such changes constitutes your acceptance of the updated policy.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Kanpur, Uttar Pradesh.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your data rights, please contact us at:

Email: info@plantman.co.in Website: www.plantman.co.in